Senior UX Designer at Countdown Supermarkets (Woolworths NZ), 2022
Delivering on the design principle of trust we updated the online checkout to use "Estimated total" to help customers, increasing conversion rates, incremental revenue and reducing call centre issues due to a missunderstanding of how payment works for online shopping.
My role: I was a Senior UX designer in the Checkout & Pay squad
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Private client of Theta - New Zealand, 2019
Project to design an operational tool's user interface for Air Traffic Controllers in New Zealand to be used in radar centres. The new tool had to replace existing methods for Controllers to assist in providing advice to clients (pilots) including safety procedures.
My role: I was the Lead UX Designer for this 2 month project.
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Independent UX Researcher and Designer - Private Client (Japan) 2017
Project to design a system which meets the needs/workflow of the end users (Doctors, Nurses and Medical Technicians), addresses existing issues with equipment and reduces overall procedure time, whilst not interrupting patient standards of care.
My role: I was the Lead UX Researcher and Analyst for this 9 month project.
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Whitecliffe College of Arts & Design - New Zealand, 2018
In my role a Whitecliffe I was responsible for strategic projects, business strategy, IT and facility upgrades.
My role: At Whitecliffe I was the Director of Projects, Systems & Communications
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ANA airlines, client of Tigerspike - Japan 2015
Project to design an application for ANA airlines inter-terminal bus
My role: I was the UX Design Lead for the project
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Image Credit: Bus Application Photo from https://www.youtube.com/watch?v=IQmGe3gHMao